Shipping policy

Shipping Policy

Thank you for shopping with us! Below is our shipping policy, applicable to both domestic and international orders.

1. Shipping Regions

  • Delivery Coverage: We offer global shipping, with a primary focus on Taiwan.
  • Regional Restrictions: No specific regions are excluded from delivery.

2. Shipping Fees

  • Taiwan:
    • Shipping cost is 8.8 AUD per kilogram (1KG).
    • Orders weighing less than 1KG will still be charged as 1KG.
    • For orders exceeding 1KG, shipping fees will be calculated based on actual weight.
  • Other Countries:
    • Shipping fees will be calculated based on the system-generated rate at checkout.
  • Remote Areas: No additional charges are applied for remote locations.

3. Delivery Time

  • Taiwan (Main Island): Estimated delivery within 7-12 days.
  • Penghu, Kinmen, and Matsu: Estimated delivery within 14-20 days.
  • International Orders: Delivery times vary based on the destination and will be displayed at checkout.
  • Note: Delivery times may be affected during public holidays or peak seasons.

4. Packaging and Logistics

  • All shipments include a tracking number, which will be provided upon dispatch.
  • We ensure secure packaging and efficient handling of all items during transit.

5. Damaged or Lost Items

  • If your items are damaged during transit, we provide free replacements or refunds.
  • Important: To process claims, customers must provide a complete video recording of the unpacking process, starting from the unopened package to the item inspection.

6. Special Circumstances

  • During national holidays or unforeseen circumstances, some shipments may experience delays.
  • Customers will be notified promptly in the event of significant disruptions.

7. Payment Options

  • Cash on Delivery: Not supported.
  • Please use the payment options available at checkout.

8. Contact Us

If you have any questions or concerns regarding shipping, feel free to contact us:
Email: hello@ozways.com.au

This shipping policy ensures a smooth and transparent shopping experience. Thank you for choosing our service!