Refund policy

Return Policy

Dear Valued Customer,

Thank you for choosing our products! To ensure a smooth and transparent shopping experience, we have established the following return policy, applicable to all orders within Taiwan. If you have any questions, please feel free to contact our customer support team.

Scope of the Return Policy

This return policy applies to all health supplements and wellness products purchased through our official website. Due to the nature of health supplements, returns and exchanges are not accepted unless the product is defective or damaged. We appreciate your understanding of this policy to maintain product quality and safety.

Conditions for Returns

Non-Returnable Items

  • Opened or used health supplements, vitamins, or wellness products.
  • Products near or beyond their expiration date.
  • Customized or personalized items.
  • Any products that do not meet the criteria for defects or shipping errors.

Eligible for Return or Exchange

You may request a return or exchange only under the following conditions:

  • The product is defective or damaged upon arrival.
  • The product received does not match the order.

Return Process

Submit a Request

Contact our customer support team within 7 days of receiving your order. Provide your order number, details of the product(s) to be returned, and the reason for the return.

Email: hello@ozways.com.au

Approval and Instructions

Our support team will respond within 1-2 business days to confirm whether your return request meets our policy criteria.

  • If approved, you will receive instructions on how and where to return the product.

Shipping the Product

  • Defective or Incorrect Items: If the return is due to a product defect or incorrect shipment, we will cover the return shipping costs.
  • Other Reasons: Customers are responsible for the return shipping costs and should retain the shipping receipt or tracking number for reference.

Inspection and Refund

Upon receiving the returned product, we will inspect it within 3-5 business days to ensure it meets the return criteria.

  • Refunds: If the return is approved, a refund will be issued via your original payment method. Refund processing times may vary depending on your payment provider, typically within 3-7 business days.

Exchange Policy

If you wish to exchange a product due to issues such as incorrect items shipped or damaged products, please follow the same steps outlined in the return process. Exchanges will be processed after the returned product is received and inspected.

Important Notes

  • Please ensure the product is securely packaged to prevent damage during transit. Any products damaged during return shipping due to inadequate packaging will not be eligible for a refund or exchange.
  • For opened or used health and wellness products, returns are not accepted, unless the product is defective or incorrect.
  • If you have any questions or special circumstances, feel free to contact our customer support team for assistance.

Thank you for your understanding and support! We are committed to delivering the best shopping experience and high-quality products for you.